We provide comprehensive event management services tailored to associations and corporate clients. Our expertise spans a variety of event types, including conferences, incentive travel programs, galas, golf tournaments, product launches, rebranding events, and other social functions. Whether you're hosting a large-scale conference or an intimate gathering, we’re committed to creating unforgettable experiences that align with your goals.

Yes, we specialize in managing in-person events with the option to incorporate virtual components when needed. While we are capable of offering virtual experiences, our passion lies in creating live, in-person events that foster genuine connections and memorable experiences. Therefore, we do not take on fully virtual events. However, we are happy to collaborate with our trusted partners to live-stream portions of your event or produce recorded content to enhance the experience for remote attendees.

Yes, we have experience working with a variety of industries, including healthcare, education, and more. However, we believe that specializing in a particular industry isn't necessary to deliver a successful event. Our true expertise lies in event management, ensuring that every detail is handled seamlessly, regardless of the industry. Our focus is on making sure your event runs smoothly and creates a lasting impact.

We charge a project fee tailored to the scope of work we agree upon. This fee is based on the specific requirements of your event, ensuring that you receive a customized plan and support that aligns with your needs.

At ITM Events, we are committed to full transparency in our billing practices. To ensure clarity, we distinguish between commissions or discounts that directly benefit the client and those that compensate us for our industry expertise.

• Client-Related Commissions or Discounts: These include any savings we negotiate for your event, such as venue discounts, supplier rebates, or reduced costs for services like A/V or catering. We pass these savings directly on to you, without inflating prices or adding any markups. Our goal is to ensure you get the best possible value for your event.

• Planner-Related Commissions or Discounts: These are commissions provided to ITM Events for our industry relationships and expertise, separate from your event. For example, tourism boards may offer financial incentives to third party planners who bring events to their city. These commissions are a form of compensation for our efforts in promoting destinations and building long-term partnerships. In such cases, ITM Events retains these commissions, and they will be fully disclosed to you.

The commissions we receive are reinvested into our company to enhance the quality of service we provide. Specifically, this money may be used for staff training, attendance fees at industry events, bonuses for our team, and staff retreats. All of these initiatives help us build a stronger, more knowledgeable team and foster valuable relationships within the industry. In turn, this investment increases the value we can offer to our clients, ensuring that you receive the highest level of expertise and service for your event.

Our focus is on securing the best rates for your event while maintaining a transparent and straightforward approach to billing.

While we have vendors we enjoy working with, we don’t rely on a fixed preferred vendor list. Instead, we believe in sourcing the best vendors to meet the unique needs of your event. This approach allows us to tailor our recommendations to ensure you get the best fit in terms of quality, service, and value for your specific requirements.

Absolutely! We specialize in helping you find the perfect venue for your event. Leveraging our strong relationships within the industry and with our partners, we conduct a comprehensive RFP (Request for Proposal) process to identify the best options available. Once we gather potential venues, we perform site visits to ensure each location aligns perfectly with your event’s flow and requirements. Our goal is to ensure that you have a variety of excellent choices that fit your vision.

Yes, we often have access to special rates with various vendors and venues due to our established relationships in the industry. While we may receive commissions for these arrangements, our commitment is to pass on any savings directly to you. We negotiate on your behalf to secure the best pricing and value for your event, ensuring that any discounts we obtain are reflected in your overall costs. Our transparent approach means you can trust that you are getting the best possible rates while we manage the details seamlessly.

We excel in managing events with tight timelines and enjoy stepping in to assist when things feel overwhelming. Our goal is to demonstrate our value in high-pressure situations, showing you how effectively we can deliver under time constraints. Ideally, we encourage booking our services as early as possible to maximize the impact we can have on your event. By working together long-term, we can help you achieve your organization’s ultimate goals and create truly memorable experiences.

Ah, the ever-present reality of event management! No matter how meticulously we plan, last-minute changes and emergencies are simply part of the job. Think of it as our version of an adrenaline rush!

When unexpected situations arise, our team is quick to adapt and find solutions, ensuring that your event continues to run smoothly. We thrive in dynamic environments and are well-equipped to handle any curveballs that come our way. Our goal is to keep everything on track, allowing you to focus on enjoying your event without the stress. So, when life throws us a surprise, we’ve got it covered—just consider us your event superheroes!

Our team is dynamic and adapts based on the specific needs of each event. To remain flexible and effective, we primarily work with contractors, bringing in additional expertise as required.

Our core team consists of four dedicated professionals:

• Julia, President: Our visionary leader who ensures everything runs smoothly.
• Tina, Julia's VA: The right hand who keeps the wheels turning behind the scenes.
• Mekayla: Manages HR and oversees a portion of our finances, ensuring we stay on track.
• Jessica: Our systems guru, optimizing our operations for maximum efficiency.

Depending on your project, we’ll enhance our team with specialized event experts to ensure your event receives the attention and expertise it deserves. Rest assured, you're in capable hands!

Absolutely! We have a wealth of experience managing events ranging from intimate gatherings of just 10 people to large-scale festivals hosting up to 12,000 attendees. Our extensive background in event management equips us to handle the unique challenges and logistics of both small and large events with confidence and expertise. No matter the size, we’re dedicated to ensuring a seamless and memorable experience for all participants.

At ITM Events, we understand that circumstances can change, and we aim to be transparent about our cancellation policy. Below are the key points from our contract regarding cancellations:

1. Cancellation by the Client:
   If the client decides to cancel the agreement for any reason, any payments made up to that point will be forfeited. Additionally, the client will need to reimburse ITM Events for any outstanding hours worked at the agreed-upon hourly rate for the project, as well as any out-of-pocket expenses incurred on behalf of the client, including cancellation fees for booked services.

2. Cancellation by the Provider:
   In the unlikely event that ITM Events needs to cancel, we will make every effort to find comparable replacement event planning services at the agreed-upon fees. If we cannot procure a replacement, the client will receive a full refund of any fees paid that exceed the actual hours worked on the project. Please note that our liability is limited to the fees paid, and we are not liable for any indirect or consequential damages.

3. Termination for Force Majeure:
   Either party may terminate the agreement if performance is prevented by acts of God, civil unrest, or other unforeseen circumstances. In such cases, we will assess payments received to determine any refunds based on the actual hours worked, calculated at the agreed-upon hourly rate. We will have 60 days to repay any overpayments or issue a final invoice for additional hours worked.

4. Payment Management:
   We are committed to clear communication and prompt invoicing to ensure a seamless experience, even in cancellation situations.

We appreciate your understanding of our policies, which are designed to protect both parties and ensure a fair and transparent process.

At ITM Events, we understand that plans can change, and we strive to accommodate our clients' needs as best as we can. Here’s how we handle refunds and rescheduling:

1. Refunds:
   If a cancellation occurs, any payments made up to that point will be forfeited. Additionally, clients will need to reimburse ITM Events for any outstanding hours worked at the agreed-upon hourly rate, as well as any out-of-pocket expenses incurred on behalf of the client, including cancellation fees for booked services.

2. Rescheduling Options:
   We can assist with rescheduling events; however, please note that there will be fees for the additional work required to adjust any bookings made. While we will do our best to accommodate your new date request, we cannot guarantee availability based on our existing workload. It's important to communicate any rescheduling needs as soon as possible so we can explore available options together.

3. Additional Considerations:
   In the event of rescheduling due to unforeseen circumstances (e.g., force majeure), we will work with you to assess payments received and manage any outstanding fees accordingly.

Our goal is to provide clarity and support throughout the process, and we appreciate your understanding of our policies. Please don’t hesitate to reach out with any specific questions or concerns regarding your event.

At ITM Events, we believe in empowering our clients to choose the level of involvement they are comfortable with during the planning process. We are here to handle the details, ensuring a seamless experience for you. However, we kindly ask that our clients refrain from micromanaging.

Trust is a cornerstone of our partnerships, and we value the confidence you place in us to execute your vision. We understand that building this trust takes time, and it’s important to recognize that trust is a two-way street. If a collaborative approach does not align with your expectations, we will not hesitate to reevaluate our partnership.

Ultimately, our goal is to work together in a way that feels comfortable for you while allowing us to effectively deliver exceptional event planning services. Feel free to share your preferences, and we can tailor our communication and involvement accordingly!

Absolutely! We are more than happy to take the reins and manage all aspects of your event, provided we have established a strong event strategy and vision together. Our collaborative approach ensures that we understand your goals and expectations clearly.

While we will take care of the planning, we will need your financial approvals along the way to ensure everything aligns with your budget. Beyond that, you can feel confident stepping back and allowing us to execute the details while you focus on what matters most to you. We’re here to make your vision a reality with minimal stress on your end!